| Cargo | Bilingual Customer Service Representative |
| Publicado | 29 Jul 2026 |
| Expirado | 28 Aug 2026 |
| Empresa | MasterPro Installs |
| Localização | Brasil | BR |
| Tipo de Contrato | Full Time |
Últimas informações de emprego de MasterPro Installs para o cargo de Bilingual Customer Service Representative. If the Bilingual Customer Service Representative vaga em Brasil corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.
Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em MasterPro Installs para o cargo de Bilingual Customer Service Representative abaixo seja adequada ao seu perfil.
ABOUT MASTERPRO
MasterPro Installs is a U.S. appliance delivery and installation Empresa operating in the U.S. We are an authorized installer for some of the largest retailers in the Estados Unidos. Our trucks deliver and install refrigerators, ranges, dishwashers, and cooktops in customers' homes every day, and our remote team in Brasil is the voice our customers hear before and after every visit.
THE ROLE
You will be the direct line between MasterPro and our U.S. customers. You will confirm appointments, solve scheduling problems, follow up after installations, and make sure every customer interaction ends better than it started. You will work inside our CRM and operations systems all day; everything you do gets documented, tracked, and measured. Our field teams are scored on customer surveys, and your work directly moves those scores.
WHAT YOU WILL DO
• Handle inbound and outbound customer contact by phone, SMS, and email: appointment confirmations, rescheduling, arrival windows, and post-installation follow-up.
• Work daily inside our CRM and operations platforms, keeping every customer record complete, accurate, and up to date — no exceptions.
• Coordinate in real time with U.S.-based dispatch and field teams to solve same-day problems: delays, access issues, product problems, and customer questions.
• Drive customer survey participation and satisfaction after every completed job — our teams are measured on surveys, and you own the follow-up that makes them happen.
• De-escalate frustrated customers with patience and professionalism, and turn complaints into resolved cases with documented outcomes.
• Flag recurring issues and process gaps to management — we promote problem-solvers, not ticket-closers.
REQUIRED
• Fluent, professional English — spoken and written. You will talk with American customers by phone all day. Interviews are conducted 100% in English.
• Minimum 1 year of hands-on experience with CRM systems (Salesforce, HubSpot, Zendesk, Freshdesk, Monday.com, or similar). You know how to live inside a CRM: logging, updating, searching, and following workflows.
• 100% remote readiness: reliable high-speed internet, a quiet professional workspace, a computer in good condition, and a quality headset.
• Availability during U.S. Pacific Time business hours (afternoon/evening in Brasil).
NICE TO HAVE
• Experience serving U.S. or other international customers.
• Experience with Monday.com, scheduling systems, or logistics/Início-services operations.
• Spanish, in addition to English — many of our customers are bilingual.
WHAT WE OFFER
• 100% remote work from anywhere in Brasil, on a long-term engagement with a growing U.S. Empresa.
• Compensation in line with experience, paid reliably every month.
• Real growth: our Brasil team members grow into finance, operations, and coordination roles as the Empresa expands into new U.S. markets.
• Direct exposure to U.S. operations, tools, and standards — you will work with modern systems and real automation, not spreadsheets and improvisation.
HOW TO APPLY
1 - Apply here on LinkedIn AND send your resume in English to with the subject line "Customer Service — Brasil". Include one short paragraph, in English, telling us about a difficult customer you turned around. Applications without the paragraph will not be reviewed — that paragraph is the Primeira test.
2 - Send an audio in English sharing your salary expectations and a brief explanation of your professional experience. You can use
Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Bilingual Customer Service Representative at the office Brasil acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.
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