Inside Sales & Trade Support Specialist at Talent Global LLC

Descrição da Função:

Últimas informações de emprego de Talent Global LLC para o cargo de Inside Sales & Trade Support Specialist. If the Inside Sales & Trade Support Specialist vaga em Sales corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em Talent Global LLC para o cargo de Inside Sales & Trade Support Specialist abaixo seja adequada ao seu perfil.

Trade Desk Sales Support

(Inbound Sales + CRM Operations)

Work Schedule: Full-Time (40 Hours/Week) | 9:00 AM – 5:00 PM PST

Localização: Remote

English: C1 or C2 Only.

About the Empresa

Our client is a US-based e-commerce Empresa in the Início design and building materials industry. They sell a wide range of premium tile and flooring products to both retail and trade customers — including interior designers, architects, and general contractors — through their online platform. Their trade program is a core part of their business, offering exclusive pricing, sample support, and dedicated service to design professionals and commercial buyers. The team is lean, fast-moving, and highly focused on operational excellence and customer experience.

About the Role

We are looking for a detail-oriented and proactive Trade Desk Sales Support to join our client's trade team. This person will be the Primeira point of contact for trade customers — handling inbound calls, live chat, operational requests, and proactive outreach to keep accounts active and revenue flowing. This role requires someone who is both organized and personable — capable of managing high volumes of contacts, keeping the CRM clean and up to date, and following up on quotes and dormant accounts with a sales-oriented mindset.

Responsibilities

1) Inbound Phone Management

• Act as the Primeira point of contact for trade customers calling in with questions, orders, or inquiries.
• Provide professional, knowledgeable support that reinforces the brand's trade relationships.

2) Live Chat Support

• Monitor the website's live chat to answer quick technical questions or sample inquiries from trade customers in real time.
• Escalate complex or unresolved inquiries to the appropriate team member when needed.

3) Operational Support

• Handle ticket management, stock checks, and order drafting to support the sales and fulfillment process.
• Ensure accurate data entry and documentation within the CRM for all interactions and transactions.

4) Sample Management

• Check in with regular monthly buyers to ensure they are equipped with samples from the newest collections.
• Track and manage sample requests and follow up on outstanding sample commitments.

5) Quote Follow-Up

• Monitor open quotes that have gone cold and conduct timely follow-up to convert them into project wins.
• Maintain an organized pipeline of outstanding quotes and flag high-priority opportunities.

6) Win-Back Campaigns

• Identify accounts that were active 6–12 months ago but have since dropped off.
• Conduct personalized outreach via email and phone to re-engage dormant trade accounts.

Qualifications

• 4+ years of experience in a sales support, inside sales, or customer success role — preferably in a B2B or trade environment
• Proven CRM proficiency — experience with HubSpot or Salesforce is critical, specifically for contact and Empresa management, activity logging, and email sequences
• Strong verbal and written English communication skills — comfortable handling professional outreach and managing requests via email and messaging tools
• Tech-savvy with a solid understanding of sales automation tools and CRM workflows
• High attention to detail — accuracy in manual data entry, project research, and lead routing is essential
• Strong organizational skills — ability to manage high volumes of contacts (5–50 Localizaçãos and 20–300 contacts per firm) efficiently
• Self-starter mindset — comfortable working independently in a fully remote environment and taking ownership of your pipeline without needing to be reminded
• Comfortable switching between inbound support and outbound outreach throughout the day
• Service mindset combined with a sales instinct — you care about the customer experience and about closing the deal
• Familiarity with the tile, flooring, interior design, or construction industry is a plus (e.g., LEED standards, specification processes, design workflows)

Informação da Vaga:

• Empresa: Talent Global LLC
• Cargo: Inside Sales & Trade Support Specialist
• Local de Trabalho: Sales
• País: BR

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Inside Sales & Trade Support Specialist at the office Sales acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.