Director, Client Unit Leader at Ultimate.ai

Descrição da Função:

Últimas informações de emprego de Ultimate.ai para o cargo de Director, Client Unit Leader. If the Director, Client Unit Leader vaga em São Paulo corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em Ultimate.ai para o cargo de Director, Client Unit Leader abaixo seja adequada ao seu perfil.

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndlyrs—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

Are you ready to lead a high‑impact portfolio of customer accounts and shape the future of customer success at Kyndryl? We’re looking for a visionary leader to take on the role of Customer Unit Leader (CUL)—someone who can drive transformation, orchestrate complex ecosystems, and deliver commercial excellence across an entire customer unit.

In this role, you’ll be the strategic force behind customer satisfaction, growth, and profitability. You’ll personally engage with C‑suite executives, deepen relationships, and ensure that Kyndryl’s advise, build, and run capabilities are aligned with industry and regional trends. You’ll be the advocate for your accounts within the broader Kyndryl community, championing their needs and unlocking new opportunities.

But this role is about more than just oversight—it’s about impact. As a CUL, you’ll lead the charge in multi‑year account planning, setting growth priorities, allocating resources, and driving Return to Growth initiatives. You’ll be responsible for activating the partner ecosystem to expand market reach and help bring differentiated solutions to customers adding signings, revenue, and profit across your customer unit, ensuring that every account thrives under your leadership.

As a CUL you should ensure all customers in your portfolio have a customer growth plan that demonstrates a plan to make plan. You’ll be representing Kyndryl in the industry/region through speaking at industry forums, shaping thought leadership, and Cargoing Kyndryl as a trusted advisor demonstrating external market Cargoing & eminence.

You won’t just manage—you’ll inspire. You’ll coach Customer Partners daily, helping them excel as trusted advisors, expand Kyndryl’s scope, and deliver excellence. You’ll mentor future leaders, foster collaboration across teams, and be a role model for The Kyndryl Way.

Your leadership will be powered by AI and data‑driven decision making, using analytics and AI to guide strategy, forecast performance, and develop opportunities. You’ll bring digital fluency to the table, leveraging digital platforms and tools to enhance productivity and engagement. And you’ll master the orchestration of complex ecosystems, aligning cross‑functional teams and partners to deliver seamless, high‑value solutions.

• Maintain deep industry and regional insight to align Kyndryl’s capabilities with customer needs.
• Ensure the right capacity and skills are deployed to deliver quality outcomes across the unit.
• Own customer satisfaction across all accounts, including Managed Services and Consult delivery.
• Personally engage with C‑suite executives to support sales and delivery efforts.
• Leverage AI and data‑driven insights to guide strategy, enhance opportunity development, and empower Customer Partners to deliver greater value. Champion digital fluency across the unit, enabling teams to harness digital platforms and tools for greater customer impact.
• Lead Return to Growth initiatives through bold decisions on new scope and logo pursuits. Activate strategic offerings and sales plays to unlock market potential. Own the commercial performance of the customer unit, driving signings, revenue growth, and profitability through strategic multi‑year account planning.
• Allocate go‑to‑market and delivery resources strategically across accounts.
• Set growth priorities for the unit, including strategic offerings, sales plays, and upfront investments.
• Drive weekly, monthly, and quarterly sales execution and forecasting.
• Serve as a trusted advisor in IT transformation and operations, enabling long‑term stability and innovation.
• Demonstrate strong P&L management skills and coach account teams to optimize performance.
• Apply Revenue Storm methodology to coach Customer Partners on opportunity development and strategic execution. Champion digital fluency and orchestrate complex ecosystems to deliver transformation and operational stability. Demonstrate strong P&L leadership and share expertise to optimize account performance.
• Champion inclusive leadership and talent development, fostering a culture of trust, collaboration, and belonging. Identify and mentor future Kyndryl leaders, and role‑model The Kyndryl Way through everyday leadership.
• Collaborate across Kyndryl to support account teams and customer unit goals.
• Uphold and promote Kyndryl’s Diversity, Equity, and Inclusion objectives.
• Embody and model The Kyndryl Way culture and values.

Financial Markets & Banking Industry exposure. English & Portuguese fluent; Spanish desired.

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging—being a valued, respected, trusted member of the team— is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our Empresa means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very Primeira day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve.

You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences.

And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s Seguinte.

Informação da Vaga:

• Empresa: Ultimate.ai
• Cargo: Director, Client Unit Leader
• Local de Trabalho: São Paulo
• País: BR

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Director, Client Unit Leader at the office São Paulo acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.