Queue Manager at Tata Consultancy Services

Descrição da Função:

Últimas informações de emprego de Tata Consultancy Services para o cargo de Queue Manager. If the Queue Manager vaga em São Paulo corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em Tata Consultancy Services para o cargo de Queue Manager abaixo seja adequada ao seu perfil.

Come to one of the biggest IT Services companies in the world!! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Senior Queue Manager,Onsite,SAO PAULO who wants to learn and transform his career.

In this role you will: (responsibilities)

The Queue Manager focuses on executing the flow of tickets, ensuring efficiency, prioritization and adherence to service levels.

Responsibilities:

. Monitor and manage queues

. Acknowledge receipt of tickets

. Triage tickets

. Prioritize tickets

. Assign tickets to appropriate resolver

. Manage tickets end to end

. Track and report queue performance, workload and team efficiency

. Perform tickets quality assurance

. Develop and refine queue management processes

What can you expect from us?

• Professional development and constant evolution of your skills, always in line with your interests.

• Opportunities to work outside Brasil

• A collaborative, diverse and innovative environment that encourages teamwork.

What do we offer?

TCS Benefits – Brasil:

Health insurance

Dental Plan

Life insurance

Transportation vouchers

Meal/Food Voucher

Childcare assistance

Gympass

TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates

Partnership with SESC

Reimbursement of Certifications

Free TCS Learning Portal – Online courses and live training

International experience opportunity

Discount Partnership with Universities and Language Schools

Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire

TCS Gems – Recognition for performance

Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!

#Buildingonbelief

ID:10429015

Informação da Vaga:

• Empresa: Tata Consultancy Services
• Cargo: Queue Manager
• Local de Trabalho: São Paulo
• País: BR

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Queue Manager at the office São Paulo acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.