Incident Manager at HCLTech

Descrição da Função:

Últimas informações de emprego de HCLTech para o cargo de Incident Manager. If the Incident Manager vaga em Guarapari corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em HCLTech para o cargo de Incident Manager abaixo seja adequada ao seu perfil.

Your role and Responsabilities:

• Act as the single point of ownership for onboarding-related operational and stakeholder escalations
• Perform root-cause analysis, identify risks, assess impact, and drive corrective and preventive actions
• Collaborate closely with cross-functional teams to ensure smooth handoffs and service stability
• Manage escalations end-to-end, ensuring closure within agreed SLAs
• Prepare and share clear, structured status reports and stakeholder communications
• Analyze complex data to support data-driven decisions and continuous process improvement

Requirements and Qualifications:

• Experience in project or operational support roles (IT preferred)
• Advanced English
• Hands-on experience supporting large-scale, complex environments
• Strong expertise in risk identification, escalation handling, and mitigation planning
• Experience with ticketing tools such as ServiceNow, Jira, or similar platforms
• Excellent communication skills, with the ability to engage both technical and non-technical stakeholders
• Strong sense of ownership, accountability, and proactive problem-solving
• Proficiency with MS Excel, PowerPoint, and Word for reporting and documentation

Nice to have:

Familiar with SAP ATLAS tool.

Please submit resumé in English.

Informação da Vaga:

• Empresa: HCLTech
• Cargo: Incident Manager
• Local de Trabalho: Guarapari
• País: BR

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Incident Manager at the office Guarapari acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.