Descrição da Função:
Últimas informações de emprego de JoVE para o cargo de Customer Onboarding Analyst. If the Customer Onboarding Analyst vaga em Brasil corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.
Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em JoVE para o cargo de Customer Onboarding Analyst abaixo seja adequada ao seu perfil.
Sobre Nós: Smarter Contact is the market-leading AI-powered communications platform for real estate professionals in the U.S., powering tens of millions of text and voice conversations every month, helping real estate professionals close more deals. We’re expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' Primeira 30 - 45 days, set the tone for the relationship, build confidence and ensure customers are ready quickly and correctly. This role defines the customer’s Primeira impression of Smarter Contact and has clear growth potential within a fast-scaling SaaS Empresa. This is a direct-hire role. What You’ll Own: Lead and follow up on all 1-1 or group onboarding sessions via phone, video, text, and email using our own tech stack Complete all daily CRM tasks (to-dos, emails, texts, calls, etc.) Guide customers through initial setup, configuration, and Primeira live campaigns Establish clear expectations for SMS performance, compliance, and best practices Reinforce Smarter Contact’s value proCargo, Cargoing, and differentiators Ensure customers reach defined activation milestones within the onboarding window Proactively identify confusion, friction, or risk during onboarding-escalate and resolve Document onboarding outcomes, Seguinte steps, and handoff notes clearly in CRM Partner closely with Sales, Marketing, and Customer Experience to ensure a clean transition post onboarding. Work a minimum of 40 hours/week between 10 AM - 7 pm Eastern Standard Time, Monday to Friday What We’re Looking For: 4+ years in Customer Success, Onboarding or Implementation at a SaaS Empresa Experience with US-based customers Excellent communication and conversational skills, both written and verbal Proficient or native level English (full business fluency) Detail-oriented, process-driven, and highly organized Engaging, personable, and energetic in customer interactions Comfortable working at high volume without losing quality Sales-trained and able to identify business expansion opportunities Coachable, performance-driven, accountable, and a strong team player, Proven track record of meeting and/or exceeding a business expansion quota ✨ Bonus Points: Experience working at a telecom SaaS Experience working with real estate agents or using real estate SaaS tools ⚡️ Why Smarter Contact? USD base compensation 15 days PTO + 5 sick days + 10 floating holidays High autonomy, fast execution, real impact Professional development benefit Wellness benefit Employment anniversary and birthday gift Quarterly health allowance Remote-Primeira team with a strong performance culture This opportunity is offered as a full-time independent contractor role Please Don’t Apply If: You prefer a low-pressure, low-output environment You’re not fluent in English or are uncomfortable communicating directly with cross-functional teams You don’t meet the minimum customer success experience No experience working for a SaaS Empresa Ready to grow with us? We’re looking for a proven Customer Onboarding Specialist ready to build the Seguinte chapter of their career — and stay for the long haul. If that’s you, we’d love to hear from you.
Informação da Vaga:
- Empresa: JoVE
- Cargo: Customer Onboarding Analyst
- Local de Trabalho: Brasil
- País: BR
Como enviar a sua candidatura:
Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Customer Onboarding Analyst at the office Brasil acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.
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