Client Service Analyst Temporary at RIMOWA

Descrição da Função:

Últimas informações de emprego de RIMOWA para o cargo de Client Service Analyst Temporary. If the Client Service Analyst Temporary vaga em São Paulo corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em RIMOWA para o cargo de Client Service Analyst Temporary abaixo seja adequada ao seu perfil.

Welcome to RIMOWA, the Primeira German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 125 years, we’ve dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design.

At RIMOWA, we believe that great ambitions demand resilient companions. It’s why our tools are created with longevity in mind. Because the most meaningful journeys Última more than a trip. They Última a lifetime.

Please join us to discover your own.

WHAT WE HAVE TO OFFER:

The Client Service Analyst oversees client care by supporting the Sao Paulo client care service team, managing phone calls, e-mails. This professional also deliver an exceptional after-sales experience for our clientele. This Cargo is temporary for 6 months located close to Campo Belo.

YOUR RESPONSIBILITIES:

Customer Service:

• Omnichannel Customer Service: We are looking for someone capable of providing exceptional service to our customers across various channels - in-person, on the phone, and digital (email, Reclame Aqui platform). You must be agile in problem-solving, proactive in communication, and focused on maximizing customer satisfaction.
• Focal Point Between Stores and Customer Care: Will act as a liaison between customers in the store and the Customer Care team, ensuring that all issues are communicated effectively and addressed promptly.
• Online Reputation Management & NPS: The brand image is vital; therefore, we expect you to implement innovative strategies to increase our Net Promoter Score (NPS), as well as manage our presence on platforms such as Reclame Aqui, thus strengthening our market reputation.
• Logistics & Warranty Management: It will be your responsibility to manage the entire process related to exchanges or repairs covered by product warranties - from logistics involvement to effective problem resolution - always focusing on total customer satisfaction. This includes issuing invoices, contact and relationship with the customer, up to the delivery of their suitcase.

Issuance of Invoices:

• Carry out the issuance of invoices, including stock movement and service invoices.

Preparation of Quotation

• Create personalized quotation for clients, considering their needs and specifications and provide detailed information about prices, services offered, delivery times, and payment conditions.

Administrative Support

• Assist in other activities related to customer service and administrative support.

PROFILE:

We want to speak to professionals with at least six months in a production environment, with Customer Service as priority.

Furthermore, we seek:

• High school diploma (a degree in Business Administration or related fields will be a differential).
• Previous experience in customer service and/or administrative activities.
• Basic knowledge of invoice issuance and financial procedures.
• Ability to handle challenging situations in a professional and courteous manner.
• Excellent verbal and written communication skills.
• Ability to work effectively as part of a team and under pressure.
• English (intermediate level).
• Availability to work 100% on site close to Campo Belo.

Informação da Vaga:

• Empresa: RIMOWA
• Cargo: Client Service Analyst Temporary
• Local de Trabalho: São Paulo
• País: BR

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Client Service Analyst Temporary at the office São Paulo acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.