Customer Operations Manager at Scout

Descrição da Função:

Últimas informações de emprego de Scout para o cargo de Customer Operations Manager. If the Customer Operations Manager vaga em Navegantes corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em Scout para o cargo de Customer Operations Manager abaixo seja adequada ao seu perfil.

About Scout

Scout is a vertical AI-enabled service Empresa built for recruiting firms. We help recruiting firms advertise their candidates at scale so they can generate new client relationships and make more placements.

We recently pivoted into this focus and the response has been incredible. Inbound interest is climbing every week. We’re at the stage where every hire matters a lot, which is where you come in.

The Role

This is a Customer Operations Manager Cargo reporting directly to the founder and CEO. You’ll own customer strategy, onboarding, and ongoing support for our growing book of clients. The role is critical because our customers are the lifeblood of the business, and how we treat them is how we win.

You’ll be the Primeira dedicated hire on the customer side, which means you get to help build this function from the ground up. There’s a ton of room to grow into a Head of Customer or similar leadership role as Scout scales.

What you'll do

• Onboard new clients and set them up for success across their Primeira 30, 60, and 90 days
• Serve as the main point of contact for our customers and build real relationships with them
• Develop and execute on our customer strategy, learning what’s working and what isn’t
• Support customers when they have questions, issues, or new ideas
• Work with leadership on packaging, pricing, and product decisions based on what you’re hearing from the field
• Track customer health, usage, and outcomes so we can prove the value we’re driving

What we're looking for

• 2+ years of experience in a high-growth startup environment where you wore a lot of hats and figured things out as you went
• Excellent written and verbal communication, which is non-negotiable because you’ll be customer-facing all day
• Basic proficiency with spreadsheets and an analytical mindset
• Self-starter energy because we don’t have a 50-page playbook and you’ll need to help build it
• Comfortable working US business hours regardless of where you’re based

Nice to haves

• Experience working in or with the recruiting industry
• Experience at an AI-enabled services business

Logisitcs

• Fully remote, with required US business hours
• Compensation depends on your experience and Localização
• Significant room for growth as Scout scales

How to apply

Apply to the job post and, beyond that, do whatever you think will help you stand out. Effort and creativity get our attention.

Informação da Vaga:

• Empresa: Scout
• Cargo: Customer Operations Manager
• Local de Trabalho: Navegantes
• País: BR

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Customer Operations Manager at the office Navegantes acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.