Application Support Engineer at E-Solutions

Descrição da Função:

Últimas informações de emprego de E-Solutions para o cargo de Application Support Engineer. If the Application Support Engineer vaga em São Paulo corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em E-Solutions para o cargo de Application Support Engineer abaixo seja adequada ao seu perfil.

Título da vaga ou palavra-chave: Application Support Engineer

Localização: São Paulo, São Paulo (Onsite)

Tipo de Contrato: Full-Time

Job Summary:

We’re looking for a hands-on L3 Support Engineer who will act as the escalation point for critical issues across trading and risk systems. The role focuses on deep incident diagnosis, partnering with engineering for fixes and reliability improvements, and building the tooling, runbooks, and documentation that enable L1/L2 teams to resolve issues faster.

Responsibilities:

• Own L3 escalations end-to-end: triage, root cause analysis, remediation, and post-incident follow-up with engineering and stakeholders.
• Partner with product and engineering to improve reliability, operability, and supportability of applications, including logging, metrics, and alert quality.
• Develop scripts, runbooks, diagnostics, and quality-of-life tools that streamline investigations and reduce meantime to resolution.
• Create and maintain clear documentation for L1/L2 teams; deliver enablement sessions as needed.
• Contribute to incident reviews and problem management, driving permanent fixes and automation for recurring issues.
• Participate in a limited weekend/on-call rotation (approximately 4–6 weekends per year) with compensating time-off per policy.

Minimum Qualifications:

• Bachelor’s degree (or equivalent experience) and 3+ years in software engineering or application support.
• Proficient in Java or a similar language; strong debugging skills and ability to write scripts for diagnostics and updates. Familiarity with Linux and bash.
• Clear, empathetic communicator capable of translating complex technical issues for diverse audiences.
• Demonstrated bias for action: resolve incidents while building long-term fixes and automations.
• Strong problem-solving: identify edge cases, add validations, and anticipate failure modes.
• Experience with SDLC and support tooling: GitLab, incident management, JIRA, and standard ticket triage/prioritization.

Preferred Qualifications:

• Experience supporting trading systems or desks at a large investment bank.
• SQL proficiency for rapid data validation and incident triage.
• Experience with object-oriented programming and microservices-based Java/SOA environments.
• Monitoring/alerting setup and tuning (e.g., Prometheus, Grafana, Kibana, PagerDuty).

Informação da Vaga:

• Empresa: E-Solutions
• Cargo: Application Support Engineer
• Local de Trabalho: São Paulo
• País: BR

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Application Support Engineer at the office São Paulo acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.