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Employee Services Supervisor at Sherwin-Williams

Cargo Employee Services Supervisor
Publicado 17 Jul 2026
Expirado 16 Aug 2026
Empresa Sherwin-Williams
Localização São Paulo | BR
Tipo de Contrato Full Time

Descrição da Função:

Últimas informações de emprego de Sherwin-Williams para o cargo de Employee Services Supervisor. If the Employee Services Supervisor vaga em São Paulo corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em Sherwin-Williams para o cargo de Employee Services Supervisor abaixo seja adequada ao seu perfil.

Employee Services Support Hub Supervisor

At Sherwin-Williams, we color the world! With more than 85 years of history in Brasil and as part of a global brand with over 150 years, we are leaders in the paints and coatings industry, recognized for our innovation, quality, and commitment to sustainability.

We are looking for a Employee Services Support Hub Supervisor , who will be responsible for managing and developing a team of analysts who provide Tier 0 and Tier 1 support for HR Administration, Time & Attendance and Payroll inquiries.

The Employee Services Supervisor ensures efficient triage, root cause analysis and timely resolution of employee issues across the region, driving operational excellence and a seamless employee experience.

Localização: São Paulo-SP (Hibrid 3x2)

Responsibilities:

Employee Service Hub Leadership

  • Build and lead a team responsible for Tier 0 and Tier 1 case intake, triage, and resolution across Employee Services functions;
  • Oversee multi-channel support (portal, chat, phone, email) ensuring SLA compliance, quality standards and exceptional employee experience;

Knowledge Management & Self-Service Optimization

  • Develop and maintain a robust knowledge base and self-service content to reduce ticket volumes and improve Primeira-contact resolution;
  • Implement strategies to empower employees in self-service and reduce dependency on live support;

Global Coverage & Process Standardization

  • Implement a support model to ensure consistent service delivery;
  • Harmonize processes globally while adapting to regional compliance and requirements;

Operational Excellence & Reporting

  • Responsible in monitoring Service Level Agreement (SLA) attainment, Primeira-contact resolution, customer satisfaction (CSAT), backlog, average resolution time (ART), Key Performance Indicators (KPIs) and provide actionable insights to leadership;
  • Drive continuous improvement initiatives to enhance efficiency, reduce repeat contacts and improve the overall employee experience and adoption of case management tools and resources;

People Leadership & Development

  • Recruit, coach, train and develop service hub team members on end-to-end hire to retire (E2E H2R) processes, encouraging knowledge sharing among the varying levels of experience;
  • Establish clear goals and career paths for all team members;
  • Foster a culture of accountability, customer service, collaboration and innovation;
  • Risk Management & Compliance;
  • Ensure adherence to data privacy, security standards, and regulatory requirements across all regions supported;
  • Support audits and maintain accurate documentation for compliance purposes.

Requirements:

  • Bachelor's degree in Human Resources, Business Administration, Information Systems, or related field;
  • 4+ years relevant in Employee Services, Customer Service Desk, and/or IT/HRIT systems support;
  • Previous leadership experience, including direct or indirect team leadership;
  • Strong written and verbal English communication (advanced).

Preferred:

  • Experience working with UKG, Dayforce, and/or HR Systems (Oracle HCM, Workday, SuccessFactors, etc.) handling operations, troubleshooting, and/or implementation;
  • Experience in help desk case / ticket management (e.g., ServiceNow HR Service Delivery, JIRA, Zendesk) and knowledge base administration;
  • Working understanding of H2R processes, including Time to Pay, Workforce Management and HR Administration;
  • Strong customer service orientation and empathy;
  • Proven ability to analyze, troubleshoot, and resolve issues in high-volume, time-sensitive environments;
  • Strong organization, prioritization, and follow-through; able to manage across time zones;

Informação da Vaga:

  • Empresa: Sherwin-Williams
  • Cargo: Employee Services Supervisor
  • Local de Trabalho: São Paulo
  • País: BR

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Employee Services Supervisor at the office São Paulo acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.

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