Representative, Planning & Scheduling

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Concentrix with the position of Representative, Planning & Scheduling - Concentrix which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Representative, Planning & Scheduling - Concentrix below matches your qualifications. Good Luck: D

Job Title:

Job Description

• Manage Real Time exceptions in a large call center environment
• Provide communication to and from Operations and other support departments for escalation of service-impacting issues
• Oversee call flow, real time, through workforce management tool(i.e. EIX).
• Monitor intra-day call and work volume as compared to forecast.
• Completes real time activities related to staffing -Ensures that recommendations for appropriate adjustments to leverage, skill changes are occurring, as required
• Ensures that service level reports to scan for issues and anomalies, and reports perceived concerns to the Team Manager and/or client.(According to established escalation process)
• Ensures all required data is tracked and trended on a continuous basis. (Service Level, Attendance…)
• Facilitate the transfer of information of helpdesk requests from Agents to technical support and ensures escalation on large-scale or global technical problems
• Ensures that appropriate exception codes are entered to maintain accurate real-time monitoring data
• Investigation of any deviations and enter exceptions in real time
• Manage Real Time exceptions in a large call center environment
• Provide communication to and from Operations and other support departments for escalation of service-impacting issues
• Oversee call flow, real time, through workforce management tool(i.e. EIX).
• Monitor intra-day call and work volume as compared to forecast.
• Completes real time activities related to staffing -Ensures that recommendations for appropriate adjustments to leverage, skill changes are occurring, as required
• Ensures that service level reports to scan for issues and anomalies, and reports perceived concerns to the Team Manager and/or client.(According to established escalation process)
• Ensures all required data is tracked and trended on a continuous basis. (Service Level, Attendance…)
• Facilitate the transfer of information of helpdesk requests from Agents to technical support and ensures escalation on large-scale or global technical problems
• Ensures that appropriate exception codes are entered to maintain accurate real-time monitoring data
• Investigation of any deviations and enter exceptions in real time

Location:

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Information :

• Company : Concentrix
• Position : Representative, Planning & Scheduling
• Location : São Paulo, SP
• Country : BR

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Representative, Planning & Scheduling job info - Concentrix São Paulo, SP above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Representative, Planning & Scheduling job info - Concentrix São Paulo, SP in 2025-04-17 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.