Senior service delivery manager at Evernex Brasil

Descrição da Função:

Últimas informações de emprego de Evernex Brasil para o cargo de Senior service delivery manager. If the Senior service delivery manager vaga em Brasil corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em Evernex Brasil para o cargo de Senior service delivery manager abaixo seja adequada ao seu perfil.

ROLE SUMMARY

The Service Delivery Manager is responsible for overseeing the delivery of professional services engagements in a multi-national environment, ensuring services are executed to scope, on time, and to the required quality standards. The role acts as the operational bridge between clients, Managing Partners, field engineering resources, and internal delivery teams to ensure seamless service execution and strong customer satisfaction.

KEY RESPONSIBILITIES Own service delivery management for assigned customers and engagements remotely. Provide coverage for client communications, escalations, and operational coordination. Act as the main point of contact for service performance, issue resolution, and service governance. Coordinate with internal teams including helpdesk, managing partners field engineering, logistics, project management, and commercial teams. Manage service reviews, action logs, SLA performance tracking, KPIs and customer reporting. Support onboarding, transition, and steady-state service delivery for IT services and related engagements. Ensure service issues are managed promptly and tracked through to resolution. Maintain accurate records of service activity, customer requirements, risks, and dependencies. Work across global time zones to align LATAM delivery with APAC, EMEA, and other regional teams. Contribute to continuous improvement of service processes, client satisfaction, and operational efficiency.

EXPERIENCE, KNOWLEDGE, SKILLS Proven experience in service delivery, professional services, or IT operations within a client-facing environment. Strong understanding of resource coordination, service governance, and operational control. Experience managing multi-stakeholder delivery models involving clients, partners, and technical teams. Background in IT services such as IMAC, ITAD, deployment, smart hands, hands & feet, or data centre services. Demonstrated ability to manage priorities, escalations, and service performance under pressure. Strong written and verbal communication skills in English, Spanish and Portuguese. Comfortable working across time zones and in a matrixed environment.

COMPETENCIES Background in ITIL or similar service management frameworks. Experience supporting enterprise clients across Latin America. Knowledge of ITAM, deployment, wifi surveys, hands & feet support, or data centre reLocalização services. Experience working in a multinational, matrixed organization.

WORKING ENVIRONMENT

At Evernex, you will help deliver reliable, customer-focused IT services across a global operating model. This role is key to strengthening local coverage in Brasil & LATAM while supporting Evernex’s international service delivery standards and growth.

Informação da Vaga:

• Empresa: Evernex Brasil
• Cargo: Senior service delivery manager
• Local de Trabalho: Brasil
• País: BR

Como enviar a sua candidatura:

Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Senior service delivery manager at the office Brasil acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.