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Who We Are
Seagull Software, LLC, is a global leader in real‑time, item‑level visibility and label management solutions, dedicated to powering the world’s most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix high‑security, scalable SaaS traceability platform, Seagull delivers end‑to‑end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. We’re a growing, profitable, mid‑size business with a 40‑year history of leading in our field. Headquartered in Redmond, Washington, with offices across the Estados Unidos, Europe, and Asia, we empower businesses worldwide to keep their products moving, traceable, and safe. You’ll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere. Join us and help shape the way the world works.
Localização
This direct contractor Cargo is remote in Brasil or LATAM.
Job Summary
Cloud & DevOps Engineering Principal leads the Operations functions responsible for the architecture, reliability, performance, and cost efficiency of our multi‑cloud infrastructure across AWS and GCP. This role manages a team of CloudOps and DevOps engineers, defines operating standards, and partners closely with Engineering, DevOps, and Security to ensure our platforms are secure, scalable, and highly available.
The role supports the execution of the broader CloudOps and DevOps strategy, translating high‑level direction into concrete operational practices for cloud infrastructure, CI/CD, and release management. It contributes to the governance and continuous improvement of build and release processes across SaaS and on‑premise environments, in alignment with CloudOps leadership. The role is deeply embedded in product development, overseeing the operational impact of new features end‑to‑end, from architectural design and delivery workflows to scalability, reliability, and cost efficiency.
As a Cloud & DevOps Engineering Principal, you will shape the roadmap for Cloud and DevOps operations, drive best practices for Kubernetes, observability, automation, and disaster recovery, and use data and metrics to continuously improve our services. You remain technically strong and able to dive into details when needed, while focusing much of your time on team leadership, coordination, and cross‑functional collaboration.
What You Will Do Team & Organizational Leadership
Lead, mentor, and grow the CloudOps and DevOps teams, setting clear expectations, providing continuous feedback, and supporting professional development.
Serve as the primary point of contact and escalation for complex, high‑impact technical and operational issues affecting customers, the platform, or internal teams.
Lead incident response and triage efforts, including customer‑facing escalations and platform outages, providing clear technical direction, decision‑making, and communication throughout the lifecycle of an incident.
Coordinate team priorities, workload distribution, and on‑call coverage to ensure consistent operational readiness and resilience.
Drive CloudOps and DevOps strategy and roadmap in alignment with product, engineering, and business objectives.
Actively participate in the product development lifecycle, capturing and validating deployment requirements, operational constraints, risks, and runbook considerations for new features and platform changes.
Raise the bar for organizational excellence by enforcing high standards for availability, performance, security, and compliance, ensuring CloudOps and DevOps practices meet or exceed defined SLA and security requirements.
Partner with CloudOps and DevOps leadership to define, evolve, and reinforce operational standards across change management, release processes, and incident response.
Cloud Infrastructure Management
Oversee the architecture, scalability, reliability, and cost efficiency of platform infrastructure across AWS, Azure, and GCP, leveraging native cloud services while maintaining consistent operational principles.
Own and evolve governance standards for the use of core cloud services, defining secure, repeatable, and compliant architectural patterns across all environments.
Ensure all environments are properly monitored, secured, and operationally aligned with product and customer requirements.
Provide technical leadership and operational guidance for multi‑cloud and hybrid‑cloud strategies, balancing flexibility, resilience, and cost.
Maintain direct ownership and involvement in the platform’s on‑premise footprint, including Windows‑based desktop and server components, ensuring Primeira‑class build, packaging, and installer experiences for Windows users.
Define and enforce the full software lifecycle for on‑premise and desktop applications, from build pipelines and release artifacts to deployment, upgrade, and supportability considerations.
Ensure cloud‑native infrastructure designs remain compatible with closed and restricted on‑premise deployments, preserving portability, operational feasibility, and customer autonomy.
Drive continuous improvements to infrastructure design that support both highly scalable cloud deployments and secure, self‑contained on‑premise installations.
Kubernetes Orchestration & Automation
Lead day‑to‑day infrastructure and application‑level operations, with deep hands‑on involvement in Kubernetes platforms (EKS, GKE, AKS), serverless workloads, and cloud‑native infrastructure, enforcing the highest standards of availability and resilience.
Own and oversee Kubernetes operations end‑to‑end, including cluster lifecycle management, capacity planning, upgrades, and workload reliability.
Govern all networking, connectivity, and security‑adjacent infrastructure, including ingress controllers, service mesh, gateways, firewalls, VPNs, and inter‑environment connectivity.
Drive a strong automation‑Primeira culture across the CloudOps organization, enforcing standardization and repeatability through infrastructure‑as‑code and GitOps practices.
Lead and evolve automation pipelines using tools such as Terraform, Terragrunt, ArgoCD, Helm, and Ansible, ensuring consistency across cloud and on‑premise environments.
Define and enforce standardized deployment strategies, including rolling updates and blue/green rollouts, to minimize operational risk and service disruption.
Establish and rigorously apply change management procedures for infrastructure and application changes, reducing release risk while maintaining delivery velocity.
Promote continuous improvement and upskilling in Kubernetes and cloud‑native operations, including structured learning paths and certifications where appropriate.
Monitoring, Alerting & Optimization
Own monitoring/observability with Prometheus, Grafana, and OpenTelemetry.
Define and refine SLOs, alerts, and performance metrics.
Use metrics and incidents to drive preventive improvements.
Track and report key CloudOps and DevOps KPIs (uptime, MTTR, change failure rate, deployment frequency).
Database & Data Platform Management
Guide production MongoDB, Redis, and MySQL operations (scale, backup, failover, performance).
Ensure databases are monitored, secure, and well integrated.
Work with data and application teams on capacity and growth planning for databases and caches.
Deep expertise in Kubernetes operations, containerized microservices, and tooling (EKS, GKE, Helm, etc.).
Proven experience managing well‑known, production‑grade monitoring/observability frameworks (Prometheus, Grafana, Open Telemetry) and defining SLOs and alerting.
Advanced knowledge of MongoDB (Sharded Clusters), Redis, Postgres, RabbitMQ, Kafka, and MySQL administration in production environments.
Strong skills in Terraform, ArgoCD, Helm, Ansible, and CI/CD practices for infrastructure and platform automation.
Solid understanding of OAuth, SAML, OIDC, identity federation, and secure infrastructure design.
Demonstrated ability to use operational and reliability metrics to guide improvements in cloud operations.
Experience working with or supporting multi‑cloud and/or hybrid‑cloud environments, providing operational input on performance, risk, and feasibility.
Experience tracking and reporting CloudOps/DevOps KPIs (uptime, MTTR, deployment frequency, change failure rate) to support continuous improvement.
Proficiency in written and spoken English.
Soft Skills
Strong leadership and people development capabilities.
Analytical thinker with the ability to break down complex problems.
Detail‑oriented, results‑driven, and passionate about system reliability.
Clear communicator across technical and business teams.
Passion for working and learning in a fast‑growing Empresa.
Ability to collaborate effectively in agile and cross‑functional environments to achieve common goals.
Proactive learning of new technologies, industry trends, and adapting to evolving tools and methodologies.
Education
Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related technical field.
Certifications such as AWS Certified DevOps Engineer – Professional, CKA (Certified Kubernetes Administrator), Microsoft Certified: DevOps Engineer Expert, or GCP DevOps Engineer are a plus.
Master’s Degree in Cloud Computing, Cybersecurity, or Software is a plus.
Terms of Employment
This is a full‑time Contractor Cargo.
Our Culture
We offer a dynamic, culturally diverse, and fun environment where people with energy, creativity, and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity, and inclusion.
Equal Employment Opportunity
Seagull Software, LLC, is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all Termos e Condições of recruiting and employment.
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Informação da Vaga:
Empresa: Mojix
Cargo: Cloud & DevOps Engineering, Principal
Local de Trabalho: São Paulo
País: BR
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