Últimas informações de emprego de Canals para o cargo de Technical Support Agent - Latam. If the Technical Support Agent - Latam vaga em Curitiba corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.
Tenha em atenção que candidatar-se a um emprego exige o cumprimento de requisitos da empresa. Esperamos que a oportunidade em Canals para o cargo de Technical Support Agent - Latam abaixo seja adequada ao seu perfil.
About Canals
Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI. Our platform seamlessly integrates with the systems distributors already use, automating tedious tasks and reducing failure points in moving physical goods across the globe. We’re a 70-person team (~45 in engineering), located across North and South America.
The Role
We’re hiring a Technical Support Agent to help distributors get fast, effective support as they scale on Canals. Our customers rely on our platform for mission-critical workflows — and maintaining a 1-minute average response time is part of what sets our team apart.
You’ll troubleshoot technical issues, guide users through our tools, and collaborate with Product, Engineering, and Customer Success to ensure a seamless customer experience. You’ll also gain exposure to the systems that power our platform — working with tools like Zendesk, Postman, FullStory, and SQL to diagnose and resolve issues.
If you’re a sharp communicator with strong technical instincts and love solving problems quickly and clearly, this role is for you.
What You’ll Do
Respond to customer inquiries via live chat and email, maintaining our 1-minute average Primeira response time.
Troubleshoot product and integration issues, escalating when needed to Support Engineers or Product.
Use Postman to test API endpoints and SQL to run basic queries for debugging or validation.
Investigate customer behavior and issues using FullStory session data.
Collaborate closely with CSMs and the Solutions team to ensure smooth onboarding and post-launch support.
Document resolutions and update internal Zendesk macros and knowledge base articles.
Identify recurring issues and propose process or product improvements.
What You\'ll Bring
Typically, 1–3 years of experience in technical support for a SaaS product.
Excellent written and verbal communication skills — you explain technical issues clearly and concisely.
Ability to translate complex topics for non-technical users.
Highly organized, proactive, and comfortable in a fast-moving startup environment.
A genuine sense of urgency — you take pride in speed and quality.
Bonus Points
You’ve used tools like Postman, Zendesk, or FullStory to diagnose and resolve issues.
You’ve worked in a startup or early-stage environment and helped shape support processes or playbooks.
You have experience supporting non-technical customers in industrial, logistics, or distribution contexts.
You’ve built or refined internal support workflows, macros, or dashboards.
Why Join Canals
We\'re profitable: stability without the chaos of venture pivots.
Real-world impact: your work improves global supply chains, saving customers time and reducing waste.
Strong engineering culture: we invest in quality and documentation to keep moving fast sustainably.
Culture of ownership: moving fast while putting quality Primeira
Remote-Primeira, flexible work environment across North and South America.
Stellar product-market fit with tons of customer love
All star team with diverse backgrounds to collaborate with and learn from
Canals.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. #J-18808-Ljbffr
Informação da Vaga:
Empresa: Canals
Cargo: Technical Support Agent - Latam
Local de Trabalho: Curitiba
País: BR
Como enviar a sua candidatura:
Após ler e compreender os critérios e requisitos mínimos explicados na informação da vaga Technical Support Agent - Latam at the office Curitiba acima, prepare de imediato os documentos de candidatura, tais como carta de apresentação, CV, cópia do diploma e outros anexos. Envie através do link 'Próxima Página' abaixo.
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