Head of Customer Success - LatAm Customer Success · Florianópolis · Hybrid at Endeit Capital

Descrição da Função:

Últimas informações de emprego de Endeit Capital para o cargo de Head of Customer Success - LatAm Customer Success · Florianópolis · Hybrid. If the Head of Customer Success - LatAm Customer Success · Florianópolis · Hybrid vaga em Florianópolis corresponde às suas qualificações, submeta a sua candidatura ou CV atualizado diretamente através do portal Jobkos.

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Customer Success • Florianópolis • Hybrid

Head of Customer Success - LatAm

We’re looking for an experienced Customer Success leader to help us conquer the Latin American market. Are you the one? Apply now!

Role Overview

We are looking for a commercially minded and operationally strong Head of Customer Success to lead our LATAM Customer Success organization. This role is responsible for driving customer retention, expansion, adoption, and long-term value realization across the region while ensuring strong adherence to global Customer Success playbooks, methodologies, and operating standards. As part of the Revenue organization, this leader will work cross-functionally with Sales, Implementation, Product, and Support teams to ensure customers achieve measurable business outcomes and maximize the value of the Infraspeak platform. The ideal candidate combines strategic leadership, customer-centric thinking, and strong commercial acumen with the ability to operationalize scalable Customer Success practices.

What will you do? Key Responsibilities

• Regional Customer Success Leadership – Lead and develop the LATAM Customer Success organization to ensure consistent execution of global Customer Success methodologies, playbooks, and operational standards
• Drive a high-performance culture focused on accountability, customer outcomes, and revenue impact
• Partner closely with the Global Director of Customer Success on regional strategy and execution priorities

Retention & Expansion Ownership

• Own regional retention, renewal, and expansion performance
• Drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets
• Identify and execute upsell and cross-sell opportunities in partnership with Sales
• Develop proactive account strategies to mitigate churn risk and increase customer engagement

Customer Value & Adoption

• Drive customer adoption, usage maturity, and long-term value realization
• Build scalable frameworks for value delivery and business impact quantification
• Support executive business reviews and strategic customer engagement initiatives with proactive and regular contact to customers, remotely and onsite

Cross-Functional Collaboration

• Partner with Sales to ensure seamless customer transitions from acquisition through expansion
• Collaborate with Implementation teams to improve onboarding and time-to-value
• Act as the voice of the customer internally with Product, Marketing, and Support teams
• Align customer success initiatives with broader revenue and growth objectives

Operational Excellence

• Establish KPIs, forecasting processes, and customer health frameworks
• Improve CS operational rigor, reporting, and scalability
• Analyze customer data and trends to drive continuous improvement initiatives
• Ensure disciplined pipeline visibility for renewals and expansion opportunities

Who are we looking for?

• Solid experience in Customer Success, Account Management, SaaS, or Revenue leadership roles with experience in managing Customer Success or post-sales teams
• Strong track record owning retention, renewals, and expansion targets
• Experience operating within a revenue-driven organization
• Demonstrated ability to balance customer advocacy with commercial outcomes
• Strong understanding of SaaS implementation, adoption, and value realization frameworks
• Excellent stakeholder management and leadership skills
• Fluent in English and Portuguese

Nice to have

• Engineering background
• Spanish is a plus
• Knowledge of HubSpot and Planhat

What do we offer?

• Flexible working hours and remote-friendly culture
• Competitive salary and perks
• Modern workspace with everything you need, located in central Florianópolis
• A startup environment with growth opportunities and a focus on ambition
• Autonomy, responsibility, ownership, and a culture of learning from mistakes
• Regular events to promote knowledge sharing and team engagement

At Infraspeak, everyone is equal, unique, and valued. We believe diversity makes us stronger — shaping our culture, our business, and the world around us for the better — and we are committed to ethical talent acquisition, grounded in respect, fairness, and equal opportunity. Our code of conduct is clear: discrimination has no place here — whether based on age, disability, gender, race, religion or belief, civil or parental status, political views, or any other basis protected by law. To be a source of a good life is our mission, and everyone is welcome to join us on that journey.

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Informação da Vaga:

• Empresa: Endeit Capital
• Cargo: Head of Customer Success - LatAm Customer Success · Florianópolis · Hybrid
• Local de Trabalho: Florianópolis
• País: BR

Como enviar a sua candidatura:

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