Patient Support Programs Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

At Innovative Medicine, we never stop working toward a future where disease is a thing of the past. Were the Pharmaceutical Companies of Johnson & Johnson, and you can count on us to keep working tirelessly to make that future a reality for patients everywhere, by fighting sickness with science, improving access with ingenuity, and healing hopelessness with heart. We focus on areas of medicine where we can make the biggest difference: Cardiovascular & Metabolism, Immunology, Infectious Diseases & Vaccines, Neuroscience, Oncology, and Pulmonary Arterial Hypertension. Visit us: www.janssen.com

We are searching for the best talent for Patient Support Programs Lead to be São Paulo - SP - Brazil.

This highly strategic position works closely with the brands Core Value Teams to improve patient journeys, generate business insights, and drive meaningful change that positively impacts patient experiences. As a Patient Solutions leader, your focus will be on addressing patients challenges and unmet needs, innovating within the healthcare space by developing new models and programs, bringing value for both patients and their caregivers!

Key Responsibilities:

• Collaborate with senior leadership to develop and guide solutions to our patients, supporting companys goals, focusing on improving patient journeys and generating actionable business insights.
• Partnering with specific brands to develop robust work plans to address patients needs, such as adapting existing programs, integrating new services, or crafting new programs, ensuring compliance with internal and external regulations.
• Build and maintain updated Patient Journeys tailored to our products indications.
• Seek innovative models and standard methodologies locally, regionally, and globally to improve our support programs.
• Act as a connector between various company departments to launch benefits that cover patients real needs.
• Lead by example and serve as a backup in the absence of the senior leadership.

Qualifications

Education:

• Required: Bachelors degree in Pharmacy, Business Administration, Healthcare Management, or similar fields.

Experience and Skills:

Required:

• Prior experience in healthcare or a related industry.
• Solid understanding of processes and workflows related to implementing and managing patient support and diagnostic support programs.
• Experience in project/program management.
• Outstanding communication skills with a focus on transparency and effective message delivery.
• Familiarity with CRM tools and data analytics to generate actionable insights.
• Advanced English
• Intermediate Spanish (desirable)

Preferred:

• Experience with project planning and execution.
• Ability to lead complex projects and collaborate cross-functionally.
• Expertise in UX (User Experience) practices and innovation strategies.
• Proficiency in MS Office Suite and company-specific tools.
• Participation in forums for innovation and benchmarking.